Why financial & banking sectors need human touch more than others: Part I
3 February 2022. To achieve growth in the post-pandemic world, BFSI sector companies need to respond to customers’ emotional needs like hope and trust
What I learnt about CX at my Abbu’s (father’s) shop
8 November 2021. My father built an optical shop in the busiest business district of Calcutta. That was my first real-world design school.
The loneliness of digital
7 November 2021. Increasingly, digital transformation of business and growth in digital is happening at the expense of human interaction. For brands, loneliness is an opportunity.
